Shipping and Return Policy for Art of Broken
Effective Date: 05/19/2026
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### Shipping Policy
1. Shipping Methods and Costs
- Standard Shipping: We offer standard shipping through reputable carriers. Delivery times typically range from [X] to [Y] business days, depending on the destination.
- Expedited Shipping: Expedited shipping options are available upon request for an additional fee. Delivery typically occurs within [X] to [Y] business days.
Shipping costs are calculated at checkout based on the weight and dimensions of the products and the delivery location.
2. Order Processing Time
- Orders are typically processed and shipped within [X] business days after the order is placed. Processing times may vary during peak periods or due to public holidays.
3. International Shipping
- We offer international shipping to select countries. Please note that shipping times and costs will vary depending on the respective country's customs and import regulations.
- Customers are responsible for any customs duties and taxes imposed by their country.
4. Shipping Confirmation and Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your shipment using the link provided in the email.
### Return Policy
1. Eligibility for Returns
- We accept returns of certain products within [X] days of the delivery date. The product must be unused, in its original packaging, and in the same condition that you received it.
- Please note that certain items, such as custom art pieces or personalized products, may not be eligible for return unless they arrive damaged or defective.
2. Return Process
- To initiate a return, please contact our customer service team at [Your Email Address] or [Your Phone Number] to obtain a Return Merchandise Authorization (RMA) number. No returns will be processed without an RMA number.
- Include a copy of your original receipt or order confirmation with the return.
3. Return Shipping Costs
- The customer is responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., incorrect or defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.
4. Refunds
- Once your return is received and inspected, we will notify you via email regarding the status of your refund.
- Approved refunds will be processed to the original method of payment within [X] business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
5. Exchanges
- We offer exchanges on certain items. If you wish to exchange a product, please follow the return process outlined above and indicate your preference for an exchange.
- If the desired item is unavailable, a refund will be processed instead.
### Contact Us
If you have any questions or concerns about our shipping and return policy, please contact us at:
- Email: [Your Email Address]
- Phone: [Your Phone Number]
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